jbdl's Privacy Policy

1 Introduction and Scope

jbdl is a trusted online betting and casino platform operated for users in Bangladesh. We place the highest importance on protecting the privacy of our users. This privacy policy describes what types of information we collect, how it is used, who it may be shared with, and what measures we take to protect your information.

This policy applies to all services provided through https://jbdl.cam, the mobile version, and associated digital services. If you do not wish to use our services, please refrain from using the platform.

We may update this policy from time to time. If there are significant changes, we will notify you through the platform. The latest version will always be available on this page.

2 What Information We Collect

jbdl may collect the following types of information to create, manage, and provide services for your account:

a) Personal Identification Information:

• Full name and date of birth
• National ID (NID) or passport number (for verification)
• Email address and mobile number
• Address and current residence details

b) Financial Information:

• bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Deposit and withdrawal history
• Transaction reference numbers

c) Technical Information:

• IP address and device type
• Browser type and operating system
• Cookies and session data
• Login time and time spent on the platform

d) Usage Information:

• Betting and gaming history
• Preferred game categories and usage patterns
• Live chat support records

3 How We Collect Information

We collect information in the following ways:

• Directly provided information: Information you voluntarily provide through account registration, profile updates, or live chat.
• Automatic collection: Technical information collected automatically through our servers, cookies, and tracking technologies.
• From third parties: Transaction confirmation information from payment processors (such as bKash, Nagad) and information received from identity verification services.

4 Purpose of Using Information

jbdl uses collected information only for the following legitimate purposes:

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Customer support and complaint resolution
• Fraud prevention and security assurance
• Implementation and monitoring of responsible gaming policies
• Meeting legal obligations and regulatory requirements
• Platform improvement and refinement of user experience
• Communications regarding relevant services and offers (only with your consent)

5 Information Sharing Policy

jbdl may share your personal information with the following parties in limited circumstances and under strict controls:

a) Service Provider Partners:

Payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification services, and technology service providers — they receive only the amount of information necessary to perform their specific tasks. These partners are bound by confidentiality agreements.

b) Legal Requirements:

Information may be disclosed under a court order, a lawful request from a law enforcement agency, or a legal obligation.

c) Business Changes:

In the event of a merger, acquisition, or asset transfer, information may be transferred, but the new entity will be required to comply with this same privacy policy.

• We never sell your information to third-party marketers.
• Game providers (Pragmatic Play, Evolution Gaming, etc.) receive only the information necessary for operating games.

6 Data Security Measures

jbdl applies industry-standard security measures to keep your information secure:

• SSL Encryption: All data exchanged between your browser and our servers is protected by industry-standard SSL/TLS encryption.
• Secure Data Storage: Your information is stored on secure servers with strict access controls in place.
• Two-Factor Authentication: An option to add an extra layer of security to your account to prevent unauthorized access.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Employee Training: Our employees receive regular training on data protection.

Please note that no transmission of information over the internet or electronic storage is completely secure. We are committed to ensuring the highest level of protection, but absolute security cannot be guaranteed.

7 Cookie Policy

jbdl uses cookies and similar tracking technologies on the website. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for the core functioning of the platform. They maintain login sessions and ensure security.
• Functional Cookies: Remember your preferences (such as language settings) and improve site performance.
• Analytics Cookies: Help understand how users use the platform, which is used to improve services.

Most browsers have an option to disable cookies. However, disabling cookies may prevent some platform functions from working properly.

8 Data Retention Period

We retain your information for as long as:

• Your account is active or needed to provide services.
• Required by legal obligations for a defined period (generally 5-7 years).
• Needed for dispute resolution or contract enforcement.

Even after account closure, we may retain relevant financial and regulatory records for the period required by law. Once the defined period expires, information is securely deleted or anonymized.

9 Your Rights

As a user of jbdl, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you and to request a copy.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (where there are no legal obligations or ongoing transactions).
• Right to Restriction of Processing: The right to request restriction of processing of your information in certain circumstances.
• Right to Portability: The right to receive your personal information in a structured, machine-readable format.
• Right to Object: The right to object to your information being used for marketing communications.

To exercise these rights, contact us via live chat or email. We will respond to your request within a reasonable time.

10 Privacy of Minors

jbdl provides services only to individuals aged 21 or older. We do not knowingly collect personal information from individuals under the age of 21.

If we become aware that a person under the age of 21 has provided us with information, we will take immediate steps to delete that information and close the associated account.

If parents believe their child has registered on our platform, please contact us.

11 International Data Transfers

Our servers and operational partners may be located in various countries. Your information may be transferred outside of Bangladesh. In such cases, we ensure that:

• Transfers are carried out under strict data protection agreements.
• The receiving entity ensures a level of protection equivalent to this policy.
• International data protection standards are followed.

12 Policy Changes

jbdl reserves the right to amend or update this privacy policy from time to time. When any significant changes are made, we will:

• Publish the updated version on this page.
• Change the "Last Updated" date at the top of the page.
• Send a notice to your registered email for important changes.

If you continue using the platform after a policy change, you will be considered to have given your consent to the updated policy.

13 Responsible Gaming and Data Protection

jbdl believes in responsible gaming. To this end, we may analyze your gaming patterns in order to identify problematic behavior at an early stage and provide support. This analysis is entirely for your benefit.

To learn more about responsible gaming, visit our Responsible Gaming page.